Privacy and Cookies Policy for Everglow Cleaners Limited
Effective Date: December 28, 2025.
Privacy and Cookies Policy
Everglow Cleaners Limited is committed to protecting your privacy and ensuring the security of the personal information you provide to us. This Privacy and Cookies Policy outlines how we collect, use, retain, and disclose your personal information when you interact with our services through our App/Website or otherwise.
Contracts and Data Usage
We collect information through our App/Website to facilitate contracts with you. This information will form part of our customer records.
If the data is used for bookings or contracts, it may also be retained within our accounting records for compliance purposes.
Only the necessary data will be held for these purposes, securely and separately, to meet tax compliance requirements.
Lawful Basis for Processing: We process personal data in accordance with UK GDPR under the lawful basis of contract performance. For more information, see the ICO Guide to Lawful Basis for Processing: https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-uk-gdpr/lawful-basis-for-processing/.
Data Retention Policy
Contractual Data
Your data will be retained for the duration of the contract plus six years, unless legal compliance obligations require longer retention.
Consent-Based Data
For data processed with your consent (e.g., marketing messages), we will retain your data until you withdraw your consent.
Legitimate Business Interests
We will hold data processed for legitimate business purposes for six years or as long as required by law or regulation.
For further information, refer to the ICO’s Guide to Retention of Personal Data: https://ico.org.uk/for-organisations/guide-to-data-protection/data-retention-and-deletion/.
Business Transactions
In the event of a business sale, transfer, or acquisition, your data may be transferred as part of the business assets. This includes sharing data with potential buyers or sellers under confidentiality agreements. Such transfers will be conducted in accordance with UK GDPR requirements.
External Sites and Social Media
Links to External Sites
Our App/Website may include links to external websites. Once you leave our App/Website, we are not responsible for the protection and privacy of your information on those external sites. You should review their privacy policies.
Third-Party Cookies
When interacting with external platforms or features via our App/Website (e.g., social media), third-party cookies may be installed on your device. We are not responsible for these cookies and recommend checking the respective cookie policies.
For further guidance on third-party cookies and their impact on privacy, refer to the ICO’s Guide to Cookies and Similar Technologies: https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/.
Social Media and Data Gathering
We use social media platforms like Facebook, Instagram, Tiktok, Twitter, and LinkedIn to engage with our audience. We may employ tools to track interactions and enhance user experience through targeted marketing.
Example: Facebook Integration
Facebook connections enable data sharing for enhanced user experience.
Users must actively enable this connection and can disable it at any time through their settings.
For more details, refer to Facebook’s privacy policy: http://www.facebook.com/about/privacy/.
For more information on direct marketing via social media, refer to the ICO’s Guide on Direct Marketing: https://ico.org.uk/for-organisations/guide-to-pecr/electronic-and-telephone-marketing/.
Your Data Rights
Under UK GDPR and related data protection laws, you have the following rights:
Right to be Informed – Receive clear information about how your data is used.
Right of Access – Request a copy of your personal data.
For more information on Subject Access Requests (SAR), visit the ICO’s SAR Guide: https://ico.org.uk/for-organisations/guide-to-data-protection/individual-rights/right-of-access/.
Right to Rectification – Correct inaccurate or incomplete data.
Right to Erasure – Request deletion of your data (subject to conditions).
For more details, refer to the ICO’s Right to Erasure guidelines: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-erasure/
Right to Restrict Processing – Limit how your data is processed.
Right to Data Portability – Transfer your data to another provider.
Right to Object – Object to certain types of processing, such as marketing.
For more details on how to exercise your right to object, refer to the ICO’s Guide to Rights in the GDPR: https://ico.org.uk/for-organisations/guide-to-data-protection/individual-rights/right-to-object/
Rights in Automated Decision-Making – Challenge decisions made solely by automated systems.
Refer to the ICO’s Guidance on Automated Decision-Making: https://ico.org.uk/for-organisations/guide-to-data-protection/individual-rights/rights-in-automated-decision-making/.
For detailed information, visit the UK Information Commissioner’s Office (ICO): www.ico.org.uk.
Cookie Policy
We use cookies to improve user experience and provide certain functionality on our App/Website. You can manage cookie preferences in your browser settings. Blocking cookies may affect the usability of our platform.
For more details on cookies, refer to the ICO’s Guide to Cookies: https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/.
In accordance with the Privacy and Electronic Communications Regulations (PECR), we inform you of our use of cookies and provide options to manage them.
Managing Your Consent
Your consent is obtained in the following ways:
By continuing to browse our site.
Explicitly completing a contact or registration form.
Opting in to receive marketing materials.
You may withdraw your consent at any time by contacting us using the details below.
For more details on consent withdrawal, refer to the ICO’s Guide to Consent: https://ico.org.uk/for-organisations/guide-to-data-protection/individual-rights/consent/.
Data Requests and Complaints
Subject Access Requests (SARs)
You may request a copy of your personal information under relevant data protection laws. Email us to make a SAR.
For more information on Subject Access Requests (SARs), refer to the ICO’s Guide on SARs: https://ico.org.uk/for-organisations/guide-to-data-protection/individual-rights/right-of-access/.
Data Corrections or Deletions
If you believe your data is incorrect, incomplete, or being misused, contact us. We will promptly address your concerns.
Right to Erasure
Requests for data deletion will be evaluated under legal obligations. For more details, refer to the ICO’s Right to Erasure guidelines: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-erasure/.
For further guidance on data protection rights, refer to the ICO’s Rights of Individuals page: https://ico.org.uk/for-organisations/guide-to-data-protection/individual-rights/.
Lawful Disclosures
We may disclose your data to legal authorities for regulatory compliance, crime prevention, or as required by court orders. In some cases, we may be prohibited from notifying you about such disclosures.
For more information on lawful disclosures and compliance, refer to the ICO’s Data Sharing Guidelines: https://ico.org.uk/for-organisations/data-sharing-a-code-of-practice/.
Contact Details
For questions, concerns, or to exercise your rights under this policy, contact us at:
Everglow Cleaners Limited
Email: info@everglowcleanerslimited.co.uk
Address: Novus Business Centre, Judson Road, Peterlee SR8 2QJ
For Subject Access Requests, email us with the subject line “Data Request.”
Related Privacy and Data Protection Resources
UK GDPR Overview: https://www.gov.uk/data-protection
ICO (Information Commissioner’s Office): https://ico.org.uk
Guide to the UK GDPR: https://ico.org.uk/for-organisations/guide-to-data-protection/
PECR – Privacy and Electronic Communications Regulations: https://ico.org.uk/for-organisations/guide-to-pecr/
This Privacy and Cookies Policy is designed to ensure compliance with UK GDPR, PECR, and other relevant data protection laws. By using our services, you agree to the collection and use of your personal information as outlined in this policy.
